Refund & Cancellation Policy

We aim to be fair and transparent. Due to the high value of exports, refunds and cancellations follow a structured review for compliance, traceability, and protection of both buyer and company.

• When a Refund May Be Issued

  1. Buyer verified but later ineligible for export
  2. Compliance issue prevents transaction
  3. Vehicle unavailable before shipment. All refunds go only to the original cardholder/source.

• When Refunds Are Not Applicable

  1. Vehicle shipped or customs cleared
  2. Export documents processed in buyer’s name
  3. Fraud/identity concerns discovered after payment.

• Post-Payment Screening

  Each transaction is subject to post payment KYC/AML and fraud review. If it fails, the order is cancelled and refunded to original source.

• Refund Timeframe

  Once approved, refunds are initiated; bank return times typically 7–14 business days.

• Buyer Cancellation

  Possible before export documents/shipping arrangements begin; after that, cancellation is generally not possible.